Refund Policy for Zeqa Coaching

Last Updated: April 25, 2026

This Refund Policy outlines the terms under which refunds may be issued for services provided by Zeqa Coaching. By purchasing any of our coaching services, you agree to this policy.

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1. General Policy

All coaching sessions and services must be paid for in advance unless otherwise agreed. Due to the time-based and personalized nature of our services, refunds are limited and subject to the conditions below.

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2. Session Cancellations

* **24+ Hours Notice:** You are eligible for a full refund or free rescheduling if you cancel at least 24 hours before your scheduled session.

* **Less Than 24 Hours Notice:** You may not be eligible for a refund but may request rescheduling at our discretion.

* **Missed Sessions (No-Show):** No refunds will be issued for missed sessions without prior notice.

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3. Rescheduling

Clients may request to reschedule a session:

* At least 24 hours in advance: free of charge

* Less than 24 hours: subject to availability and approval

Repeated last-minute rescheduling may result in denial of future requests.

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4. Service Dissatisfaction

If you are not satisfied with a coaching session, you must contact us within 48 hours of the session. We may offer:

* A partial refund

* A free replacement session

* Account credit

All resolutions are provided at our discretion after reviewing the situation.

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5. Package Purchases

For bundled or discounted coaching packages:

* Refunds are only available for unused sessions

* Used sessions will be charged at the standard (non-discounted) rate

* Partial refunds will reflect this adjustment

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6. Technical Issues

If a session is disrupted due to technical issues on our end (e.g., coach connectivity problems), you will be offered:

* A full refund for the affected session, or

* A free rescheduled session

If the issue is on the client’s end, refunds are not guaranteed.

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7. Payment Disputes

Initiating a chargeback or payment dispute without first contacting us may result in:

* Immediate account suspension

* Permanent ban from Zeqa Coaching services

We encourage users to contact us directly to resolve any issues.

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8. Exceptions

We reserve the right to make exceptions to this policy in special or unforeseen circumstances at our sole discretion.

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9. Contact Information

For refund requests or questions regarding this policy, please contact us:

Email: [[email protected]](mailto:[email protected])

Website: https://zeqacoaching.co.uk

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By purchasing services from Zeqa Coaching, you acknowledge that you have read, understood, and agreed to this Refund Policy.